Refund Policy

1.1 Absolute Finality of Bookings

Once a booking, subscription charge, or credit allocation has been processed through Stripe Connect, the transaction is definitive and non-refundable. We do not issue cash, debit, credit card, bank wire, or fiat currency refunds under any circumstances.

• ✕No refunds for change of mind or personal schedule conflicts.
• ✕No refunds for failure to attend a scheduled live session (No-Show).
• ✕No refunds for participant device, operating system, or camera incompatibility.
• ✕No refunds based on personal dissatisfaction with traditional rigor or master teaching style.

1.2 Zero Retroactive Credits

Past completed sessions, partially attended sessions, or expired multi-class packages cannot be refunded or converted back to currency.

2.1 Dedicated Living Human Hours

When you book a transmission with a Kalaripayattu Gurukkal in Kerala, a Muay Thai Kru in Bangkok, or an Acharya in Rishikesh, that master reserves their personal arena and focused presence exclusively for you. That dedicated time cannot be reclaimed or sold to another seeker once booked.

2.2 88% Direct Remittance to Masters

RAW remits 88% of session fees directly to the master's local bank account. Reversing payments unfairly strips indigenous practitioners and rehabilitation specialists of their rightful livelihood after dedicating hours to session preparation.

3.1 Advance Rescheduling Notice (24+ Hours)

For 1-on-1 private transmissions, students may reschedule their session to an alternate mutual date and time provided written or platform notice is submitted at least 24 hours prior to the scheduled start time.

3.2 Late Cancellations & No-Shows (< 24 Hours)

Cancellations or reschedule requests submitted fewer than 24 hours before the session start time are categorized as Late Cancellations. The session fee is 100% forfeited and remitted to the master to compensate for their locked schedule. No credits or refunds are issued.

3.3 Fixed-Date Cohort Classes

Group cohort workshops and live weekend intensives occur at fixed global transmission times. Cohort passes are strictly non-transferable and non-reschedulable if a student misses the broadcast.

4.1 Platform-Side Outages (Session Credit Only)

If a verified server-wide outage occurs strictly on RAW's core edge infrastructure that completely prevents a scheduled transmission from taking place, students will receive an automated 1-click platform credit to rebook the class. Under no circumstances are cash or credit card refunds issued.

4.2 Client-Side Internet or Power Failures

Disconnections caused by the student's local Wi-Fi, regional cellular data drops, power cuts, or hardware failures are outside our architectural control and do not qualify for credits or rescheduling.

5.1 Mandatory Good-Faith Resolution

You agree to contact our billing team at billing@rawwellbeing.com prior to initiating any chargeback or dispute with your credit card issuer or bank.

5.2 Consequences of Unjustified Disputes

Filing an unjustified chargeback for a session that was booked or delivered in accordance with this policy constitutes a material breach of contract. Such actions will result in immediate termination of all platform access, forfeiture of any remaining account credits, and potential referral to collections or credit agencies.